The City of Johannesburg is required by the Department of Water and Sanitation to reduce its water usage by 15% with immediate effect, as water levels at our source (Integrated Vaal River System) have dropped to alarming levels.

This mandatory mitigation measure on water usage has been triggered by on-going drought and unusual warmer conditions.


Joburg Water sends sms direct to targeted residents where their database makes this possible. For example, when a reservoir is running dry residents are requested by sms to choke back demand.

Please send your details (if you reside in the City of Johannesburg) to This email address is being protected from spambots. You need JavaScript enabled to view it.  for notification on water shortages  in your area.

Communication Channels

  • Joburg Water  Call Centre line – 011 375 5555
  • Follow us on Twitter at jhbwaterjwater
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • SMS Line : 082 653 2143

Interventions in place to help reduce high water usage:

Level-2 water use restrictions according to section 44 (3) of the Water Services By-law states that consumers are compelled:

• Not to water their garden between 06:00 and 18:00;

• Not to use irrigation systems, only a hand held hose or bucket is permitted during watering times;

• Not to fill swimming pools with municipal water; and

• Not to use hosepipes to wash their cars or to clean paved areas and driveways with water.

The Johannesburg Metro Police Department (JMPD) will issue fines for non-compliance. Residents can report on non-compliance by phoning their 24/7 line 011 758 9650

Download the brochure issued by Joburg Water. 

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